It's the first question every landlord asks, and it's a fair one. In practice, our guests are mostly professionals, families, contractors and corporate travellers, not the party crowd most people picture. Every booking is screened, every stay is followed by a professional clean and inspection, and any damage is documented and recovered via the platform's host guarantee or our own security deposit process. Across 150+ properties, serious damage is rare, and when it happens, we handle it.

In the right location and with the right setup, yes, typically 30-50% more on a net basis after fees. But it isn't guaranteed, and not every property is suited to short-stay. Before we take a property on, we run a full market analysis so you can see realistic numbers, not headline ones, before committing.

Most standard residential and buy-to-let mortgages don't permit short-stay use without written consent. We always recommend speaking to your lender first, many will grant consent for a small fee, and a growing number of lenders now offer specialist short-stay products. We can point you toward brokers who work in this area.

Standard buy-to-let landlord insurance won't cover short-stay use. You'll need a specialist short-let policy, which typically costs a little more than standard cover but includes appropriate liability and contents protection. We can recommend providers we trust.

In most of the UK, no, but it depends on your local authority and the property's use class. London has the well-known 90-night rule for entire-home short lets without planning permission. Other areas (Edinburgh, parts of Wales, and a growing list of councils) operate licensing schemes. We check the position for your address before we begin.

The Furnished Holiday Lets regime ended in April 2025, so short-stay income is now generally taxed as standard property income. Your exact position depends on your circumstances, ownership structure and other income, so we always recommend speaking to an accountant familiar with property, and we're happy to introduce you to one.

We set strict house rules (no parties, no events, quiet hours, sensible guest limits) and screen bookings to weed out problem stays. We also give neighbours a direct line to us, so any issue is handled by our team, not by you. Complaints are rare, and when they happen, we respond quickly.

Every booking goes through ID verification, platform review history and a risk check. We decline bookings that don't meet our criteria, no unverified first-time accounts for local one-night stays, no events, no large groups in family-sized homes. It's the same discipline that keeps damage and disturbance rare.

Genuinely hands-off. We handle pricing, listings, bookings, guest communication, cleaning, linen, maintenance coordination, compliance and reporting. You receive a monthly statement and a single monthly payment. Most of our landlords speak to us less than once a quarter.

If your property is already furnished to a good short-stay standard, often very little. If it needs a proper setup, furnishings, photography, listing build, we can either guide you through doing it yourself or handle the whole project on your behalf at cost. Typical setup for a two-bed apartment runs £3,000-£8,000 depending on starting point and finish. We agree the spec and budget with you before any work begins.

Our management fee is a percentage of gross revenue, not a flat monthly cost, so we only do well when you do well. Once you factor in higher gross income and the absence of long void periods between tenancies, our landlords typically net more than they would on a traditional let, even after fees.

You stay in control of your property. We work on flexible terms with reasonable notice periods, and we'll always work around your plans, whether that's a few weeks blocked out for family at Christmas or a clean exit if you decide to sell.